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Frequently Asked Question

At Spectrum, understanding the importance of making informed eyewear choices is paramount. Our compiled list of frequently asked questions (FAQs) is designed to provide all the information needed for a seamless, informed, and enjoyable eyewear shopping experience.

I would like to know about standard set lenses.

A set lens is a lens with a refractive index of f.55, a sperical design, and a single focal length.

Is there a size for the frame?

Yes. our frames come in various sizes to accommodate different preferences and face shapes. To find the right size for your frame, please reoch out to us, and our team will be delighted to assist you in selecting the perfect fit

Do Spectrum offer color lenses?

Yes, we offer a wide variety of color lenses. You can also use it as sunglasses by attaching colored lenses to your favorite frame.

I would like to check the stock of the frame I am interested in.

Thank you for your interest in our frames! To check the stock of the specific frame you're interested in, please don't hesitate to contact us for more details. Our dedicated team will be happy to assist you and provide you with the most up-to-date information.

Can I return purchased eyewear products?

Spectrum Eyecare has a customer-centric return and warranty policy. You can review the details by accessing our return policy.

How do I initiate a return for an eyewear product purchased from Spectrum?

If you need to return an eyewear product, please contact our customer service or visit the nearest Spectrum store - view map. Our team will guide you through the return process, including any necessary documentation and steps.

What is the duration of the warranty for my eyewear item?

To learn more about the warranty duration and coverage for your eyewear item, we kindly invite you to view our warranty policy. This will direct you to our comprehensive warranty policy page, where you can find all the pertinent information in a clear and detailed manner.

How long does it take to process a return or warranty claim?

Processing times for returns and warranty claims may vary depending on the specific situation and product. Our team will strive to expedite the process as efficiently as possible and keep you informed throughout.

Are there any fees for returns or exchanges?

In some cases, there may be fees associated with returns or exchanges. Our customer service team can provide you with details on any applicable fees. Contact us

What payment methods are accepted at Spectrum Eyecare?

We accept various payment methods, including cash, credit/debit cards, and payment apps

Are there any additional charges or fees associated with eyewear purchases at Spectrum Eyecare?

No, there are typically no additional charges or fees associated with eyewear purchases at Spectrum Eyecare, except for VAT. Our staff will provide transparent pricing details during your eyewear selection to ensure clarity on the total cost.

Spectrum’s Eyecare Loyalty Program is a rewards system designed to show appreciation to our loyal customers. It offers exclusive benefits, discounts, and special offers for those who choose Spectrum for their eyecare needs.

You’ll become a loyalty member once complete the first purchase and Sign up as a loyalty member.
Spectrum offers three tiers in Loyalty Program: Golden Light Tier, Diamond Light Tier, and Platinum Light Tier. Qualification for each tier is based on your cumulative purchases and engagement with Spectrum, with higher tiers unlocked as you engage more and make qualifying purchases. The more you engage and spend, the higher your tier level.
To find your points, simply log in to your Spectrum Eyecare account, click on the Account and select My Loyalty Tier. Here, you can easily view your accumulated points, your loyalty tier, and access additional program details.

No, there is no membership fee. Spectrum’s Eyecare Loyalty Program is free to join for all our valued customers.

Loyalty points are non-transferable and can only be used by the account holder. Additionally. they cannot be converted into cash; they are exclusively redeemable for benefits and discounts within Spectrum’s Eyecare Loyalty Program.

Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to spend enough to qualify for that tier each year. For example, if you spend the 1,000 points necessary to qualify for Tier 2, Diamond Light, during your first year, you’ll maintain Diamond Light status during your second year. But, if you spend less than 1,000 points during your second year, you’ll drop back down to Tier 1, Golden Light status, on your second anniversary date.

All Membership Points are valid for a duration of 12 months from the month of issue.

On any purchase made by redeeming points, you will only be awarded additional points for the out-of-pocket amount spent other than points.

What sustainability initiatives does Spectrum Eyecare undertake to minimize its environmental impact?

At Spectrum Eyecare, we're committed to reducing our environmental footprint. Our sustainability initiatives include eco-friendly packaging, recycling programs, energy-efficient practices, community engagement, and responsible product selection.

How can I schedule an eye exam or lens cleaning Service?

Scheduling an eye exam or lens cleaning service at Spectrum Eyecare is quick and convenient. You can easily book both services on the same book appointment page. With just a few simple steps, you can select your preferred date and time for either service. Additionally, our website allows you to view, change, or cancel your appointment details at any time. We are committed to providing a seamless and flexible appointment booking experience for your convenience.

I would like to see my purchase history and prescription values at Spectrum

If you have purchased at our store then when you register or log in to the Spectrum website, you can see your purchase history and prescription value (frequency information) from the purchase history on Profile Management. • Identity verification may be required for the first confirmation of purchase history.

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